Order Collection
Place your order online or during a booked appointment and save the delivery charge by collecting your order from our London showroom.Delivery Times
All dresses are made-to-order and delivered within 5 weeks from date of placing order. Delivery to remote or outlying areas may be longer.Delivery of Order
We deliver to anywhere in UK.

Returns Policy
We hope you will be happy with your purchase. However if for any reason you are not, please follow the following instructions for returning items.

Remember; we have most products on display in our showroom, so if you are unsure about suitability, please visit before purchasing or you can call us for further information.

Ensure you check all garment dimensions before ordering.

Please open and check your order within 3 days of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

Unwanted Goods
If you change your mind for any reason and you wish to return your purchase you must notify us within 7 days in writing by letter, fax or email.

Motasem Limited
Haysmacintyre
Fairfax House
15 Fulwood Place
London WC1V 6AY

email: mail@motasem.co.uk

Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 7 days of receipt. Returns outside these timeframes may be accepted at the discretion of Motasem and may only be refunded as a store credit. Items must not have been used in any way. Items can be returned to the London showroom in person by appointment and in most cases will be refunded immediately. Motasem retains the right to refuse a refund on any item not deemed to be resaleable.

Please note that we do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage.

You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well.

We reserve the right to refuse a refund on any item if the above conditions have not been met.

Damaged, Defective or Incorrect Goods
If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly.

Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.